The Role

You'll bridge the gap between what ZYNT's system generates and real sales outcomes for our customers. You'll drive new customers to their first sale, maintain active adoption, collect feedback, and tune signals to minimize churn.

What You'll Do

Lead kick-off sessions and weekly signal-tuning sessions with new customers
Collect requirements, map ICP/personas, and define use cases
Configure business signals in collaboration with CEO/CPTO and client C-level stakeholders
Daily signal monitoring during onboarding – filtering, flagging Hot/Warm/Ignore, proactive client outreach
Deliver action recommendations and ready-to-use communication templates
Create short tutorials, FAQs, and response macros for user education
Weekly reports to clients + internal status updates; participate in QBRs
Build playbooks and checklists for repeatable onboarding excellence
Co-create health scores and recovery plans
Collect and organize feature requests; close the product feedback loop

How We Work (SLA & Rhythm)

Client response during 9-17 CET: ≤4 hours (SLA 99%)
Weekly summary: Friday by 16:00
Technical escalations to CPTO: ≤24 hours
Daily status on Slack: by 17:15

What We Consider "First Value"

Customer receives first quality signals
Minimum 30 min/day in ZYNT by the key user
≥70% of signals marked as read with feedback

Your First 30/60/90 Days

30 days: Playbooks v0.1, checklists, report templates; ≥80% of accounts reach First Value ≤10 days; SLA 99%; CSAT ≥4.3
60 days: Health score v0.2, macro library, mini-FAQ; WAU stable/growing for ≥80% accounts; ≥70% signals with feedback
90 days: Playbooks v1.0, automation proposals; median TTV ≤10 days; health score ≥75; churn max 0-10%

Who You Are

Must have:

≥3 years in CSM/Consulting/Implementation for B2B SaaS
Experience in sales intelligence/RevOps (sales funnel, ICP, personas)
Polish and English – comfortable working with C-level executives
Proactivity and self-reliance in evolving processes
No-code tools proficiency; fluency in Slack/Notion/Google
Experience running workshops and trainings

Nice to have:

HubSpot / Gainsight / Project Management tools
Experience with QBR and building health scores
Help center content creation

The attitude:

You anticipate problems (signal correction after WAU drop before the client notices)
Clear, concise communication and fast decisions
You know when to ask for support if something blocks progress

The Details

Compensation: 7-12k PLN net/month (B2B) + quarterly bonus (retention, WAU)
Location: Remote, 9-17 CET, 1x/month in-office (Warsaw)
Equipment: Laptop + necessary licenses provided

Interview Process

Short screen (20 min)
Phone call (30 min)
In-depth interview + case study (60-90 min)
Founders conversation – attitudes and flow (45-60 min)

Apply

Send us your LinkedIn or CV, a few sentences about your B2B SaaS CSM experience, your availability, and salary expectations.

Reach out at contact@getzynt.com

Customer Success Manager (B2B SaaS)